At Room By Room, we promise to put everything in writing. We promise to list as much detail as we can. We promise that we will provide you a written “Change Request” for your approval before performing any extra work. We promise to write down our labor guarantees. We promise that all of our paperwork will be in order. We promise to keep you informed, keep you aware and keep you within your expectations and budget. This helps you to “trust us.”
“Don’t worry, trust me, we’ll take care of it…” needless to say, unless you get any commitments in writing “trust me” can be a very slippery slope and in most cases you should start worrying. What does “trust me” mean? I believe that the majority of people saying “trust me” mean it. However, the problem is that when are doing remodeling, if there is no written contract detailing exactly what is being done, you will not know what is included, what is being done, and how much you are supposed to pay. Receiving a bill after the work has been completed is never good. Details must be written down; this will protect both parties. The staff at Room By Room makes our Promise # 5 to help eliminate surprises.”
We promise to put everything in writing.